Shipping policy

At The Hayat Collection, we strive to ensure your pieces arrive to you swiftly and securely.

Canada & US Shipments

Processing Time:
Orders are processed within 2-4 business days, excluding weekends and public holidays.

Delivery Estimates:
Estimated delivery is 3-7 business days. Please note, times may vary based on destination and customs clearance.

Tracking & Notifications:
Once dispatched, you will receive an email with tracking details for your order.

Shipping Address Verification

Please ensure your shipping address is complete and accurate, including street address, apartment or unit number, city, state/province, and postal code. Inaccurate addresses may lead to delays or failed deliveries.

Incorrect Address Consequences:
For North American orders, The Hayat Collection is not liable for costs associated with the return or re-shipment of packages due to incorrect address information provided by the customer.

Refunds for Returned Packages:
If a package is returned to us due to address errors, we will refund the cost of the items, excluding original shipping fees and any charges associated with the return.

Lost or Stolen Packages:
If a carrier confirms delivery but your package is not received, it is the customer’s responsibility to initiate a claim with the carrier. The Hayat Collection cannot file claims or assume liability for packages marked as delivered.

Duty-Free Shipping in Canada:
All Canadian orders are duty-free as we ship from within the Greater Toronto Area.

Customs, Duties, and Taxes for US Orders:
Customers in the USA are responsible for any import taxes, customs duties, and associated fees. We do not cover these charges and cannot predict their amount. If a package is refused due to customs fees, no refund will be issued.

Potential Delivery Delays:
High order volumes, new launches, carrier delays, adverse weather, and other factors can affect delivery times. We appreciate your patience during these periods.

By placing an order with The Hayat Collection, you acknowledge and agree to the terms outlined in this policy. Our team is dedicated to ensuring a seamless delivery experience for every Hayati.

Thank you for shopping with us! We're so happy you're here!